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Our mission
At TDI we believe technology is the key to open new doors in the global tourism industry to create better lifestyles. We have been weaving dreams in Japan since a decade ago and now are ready to show the world a revolution of the mind.
TDI Dynamic Package is our response for hotels to package the world into a holistic holiday. We are the first company in the world that reshapes this technology to level the playing field in the travel industry and give hotels the potential to capture more bookings and increase their direct revenue.
As a SaaS company that integrates with different systems and services, we thrive to provide hotel guests a more convenient, all-inclusive vacation package booking experience. Until now, we had been hiding on the back without much fanfare from guests and hoteliers. However, we want to change that.
We want the world to know we are disrupting the current status quo in the travel industry and with technology changing the world. We want to be regarded as an innovator trusted by top hotels globally.
Our mission statement: Open new doors in the global tourism industry for technology to create better lifestyles
Our values: think faster than technology
Our vision is to contribute to the inherent entropy in the universe. Make each hotel a world and help connect guest directly to generate better and more rewarding interactions.
Message from Recruitment Officer
Making revolution in the travel industry with the team who grow together.
Staffs Introduction
An ideal environment to prove how good you are and to improve career.
- Development Div. Planning Dep. Director
Joined January,2019 - Tomomi Miyake
My previous job was also a director of web media and I was assigned to a new project as soon as I joined Timedesign. Since the culture was different from my previous job, there was a unfamilier moment at the begining but soon I realized that this is the environment where I can do deside freely and I was happy to be surprised. Also, thinking and working with engineers was a new challenge and this way of proceeding projects have broadened my career as a director.
Decision making speed is fast, and the distance from the management team is very close so you can see or hear or feel where the company is going. This leaves us with no anxiety to what you are doing because you can understand the why I am doing this particular project. Doesn’t this bump up your motivation?? It always feel great to create things which means a lot to the company and to the world. It’s still 6 month since joining Timedesign, but there are many things I would like to do in the future. I would like keep up the good work and acheive my goals.
An enviorment to let yourself challenge to things you want to do where responsibility emerges
- Development Div. Planning Dep. Web Designer
Joined October,2018 - Reina Oono
I have a career of 11 years as a web designer, but now is the most fulfilling enviornment. My responsibility is to provide the best UI / UX design on our platform used by customer. Most of our customers are high-ended and some can also be not so good with technology so our design should be considered from not only beautifulness but also user friendlyness prospective. It is worthwhile thinking about users’ literacy and creating not too fancy but not too old and finding the best balance of the design.
What surprised me when I joined the company is that it is the culture is very open and free. Not that everyone is doing whatever what they want to do but, everyone knows their purpose and good at self-management. Being free and independent is great but at the same time, we have to responsible of our results. But I feel that it is the culture where you can enjoy and do what you want to accomplish. I am excited about what I can challenge in the future of while Timedesign keeps on expanding.
Job Description
Customer Success Manager: Time Design International
What We’re Looking For
- ・BA/BS (MBA/Master preferred)
- ・Ideally 3+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
- ・Experience in working with complex, multi-divisional, multi-geographical customers (Japan – Singapore – US)
- ・Strong leadership skills
- ・Impressive executive presence and communication abilities
- ・Ability to create structure in ambiguous situations and design effective processes
- ・Bias for action
- ・Passion for technology and for being a part of a fast-growing SaaS company
- ・Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
What You’ll Do
At Time Design International, the customer success manager will understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies as well as feed into the product road map. They’ll be involved in all aspects of support, account management, demonstrating the product, educating customers and more. All team members look to customer success for input across all key decisions.
- ・Analyze customer UU & CVR metrics and gather other important data to understand customer outcomes and drive more bookings.
- ・Represent the voice of the customer to provide input into every core product, marketing and sales process
- ・Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support
- ・Collaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers
- ・Provide feedback to the Japan HQ regarding product and service improvements
- ・Continuously update and share best practices with customers to ensure that they get the most out of the booking engine with the aim of helping grow overall revenue.
- ・Being the main point of contact between the company and several enterprise accounts
Package, Perks and Benefits
- ・The starting annual salary is 43,200 SGD ～ 54,000 SGD per year depending on experience and qualifications.
- ・Independent of the base salary, if you achieved all your KPIs and clear all targets you will earn 15% on top of your annual salary.
- ・Be part of the founding members of our international operations
- ・Exposure to international travel and multi-cultural workstyle
- ・Flexible working hours and open working space with food and amenities.
- ・Paid leave + Holidays + Sick leave
- ・Fruit Monday and Beer Friday
- ・Morning Yoga and Premium Friday